Below is a walkthrough guide that we here at FollowUs hope will help you and solve any problems that you are encountering with our software, service and products.

The ‘PIN in the POST’ is required to activate your account and the first mobile you want to track. Once this is done all other mobiles can be activated by SMS without the need to wait for a letter from us.

Step 1: Log in to your tracking page.

Step 2: Go to the menu on the right hand side of the screen and Click on the ‘Add Number’ button.

Step 3:Enter the new Mobile’s details where prompted on the left hand side, which includes a nickname, mobile number, network and your relationship.

Step 4: Click on the ‘Add’ button at the bottom of the page to add the phone number to your unauthorised list.

An SMS message this then immediately sent to the mobile phone you want to activate for tracking which says :

Ron Jones 0208 222111 has requested to locate your mobile. Please reply “1239kz” to consent. More info at www.followus.co.uk (1234kz is a unique PIN number sent to that mobile)

Step 5: The mobile phone holder must now activate their mobile for tracking by replying to the incoming message. The message they must sent back to us is the PIN code. They must send the PIN code message back to the phone number from which our SMS was sent. See the picture to the left as an example.

Step 6: Upon our receipt of the PIN code by SMS, the mobile will automatically move from the Unauthorised Assets list into white box headed ‘Click on the name that you want to locate’. You can now track this mobile.

Step 7: You can send the PIN code again to the an unauthorised mobile by clicking on ‘Unauthorised Assets’ button and then  clicking on ‘re-request’.This will cost 1 location credit. You may need to do this where, for instance, you delete the PIN code text message before responding to it.

Step 8: After consent is returned by SMS from that mobile, you are able to track it by Clicking on the Nickname and then on the ‘Click here to locate’ button.